FREE SHIPPING on ALL Orders Over $48.00. Other Discounted Expedited Shipping Options. (48 states)

Extra 30% Off Select Spring Specials

shop with code MEM30

or Extra 25% Off Everything shop with code 25FORALL
Limit one code per order.

0 Items in your bag

Returns Policy

Return Policy
Returning from Inside the 48 States
Returning from Outside the 48 States
Returning from Canada

Return Policy

Our Customer Service and Warehouse Team live and work among the majestic White Mountains of New Hampshire and come to work every day building happy customers the American way.

If for any reason you are not happy with your purchase, you may return the item(s) within 60 days of the shipment date.

We provide a shipping label for $5 for all returns from within the 48 States. You may manage your returns from "My Account" or call our dedicated on site Customer Service team in our home state of NH. If you choose to return items not using our label then we do not refund shipping costs. Returns from outside of the 48 States are returned at the customers expense.

Shoes should be returned in unworn and unused condition and in their original product packaging. A separate box should be used to ship your shoes with the original shoebox. We are sorry we can't accept returns of worn shoes. Returns are authorized based on the condition of the shoes returned.

White Mountain Footwear accept returned merchandise for products purchased from our online site(s) only and not from other retailers. Purchases from other retailers must be returned to the store from which it was originally purchased and is subject to the returns policy of the originating retailer.

We appreciate your business and always go the extra mile to satisfy our customers!

 

How to Return

Returning from inside the 48 States

Step One: Log in to your account, open the 'My Orders' tab and click the 'Return’ link in the top right hand corner. If you do not have an account with us, you can log in using your order information here.

Enter your quantity to return, your reason for return and the item’s condition. To add more items to the return request, simply click the 'add item to return' link at the bottom of the page and then repeat the steps. When you are finished, click 'Save'. This will submit your RMA number request to us.

Once your return request is approved, usually within 1 business day, you will be sent an RMA number via email, together with a link to your return shipping label.

Step Two: Complete the return form included with your shipment and put it inside your return package. If you have misplaced it, you can download another one here.

Step Three: Pack up your shoes, affix your return shipping label to the package and take it into any UPS drop off location.

If you do not wish to use our return shipping label, please follow steps one and two above and then return the package via a method of your choice to:

eCommerce Returns Department
White Mountain Footwear Group
20 Whitcher Street

Please allow up to 1 week from the time we receive your shipment for your refund to be processed. Shipping fees will not be refunded.

 

Returning from outside of the 48 States 

This includes APOs/FPOs/DPOs, Alaska, Hawaii, Puerto Rico and the United States Virgin Islands.

Step One: Request an RMA (Return Merchandise Authorization) number from us. To do this, log in to your account, open the 'My Orders' tab and click the 'Return’ link in the top right hand corner. If you do not have an account with us, you can log in using your order information here.

Enter your quantity to return, your reason for return and the item’s condition. To add more items to the return request, simply click the 'add item to return' link at the bottom of the page and then repeat the steps. When you are finished, click 'Save'. This will submit your RMA number request to us.

Once your return request is approved, usually within 1 business day, you will be sent an RMA number via email, together with a link to your return shipping label.

Step Two: Complete the return form included in your original order and put it inside your package. If you have misplaced it, you can download another one here.

Step Three: Pack up your shoes, affix your return shipping label to the package and take it into any UPS drop off location. Hand it to a representative who will scan the label to ensure that the package is properly tendered and shipped back to us. Please note that the actual return shipping rate of your package will be deducted from your refund if you chose to return using our shipping label. 

If you do not wish to use our return shipping label, please follow steps one and two above and then return the package via a method of your choice to:

eCommerce Returns Department
White Mountain Footwear Group
20 Whitcher Street
Lisbon, NH 03585

Please note that, because we cannot be responsible for packages mailed to us in this way, we suggest that you use a trackable and insured mail service to ensure a safe and documented delivery back to our warehouse.

Step Four: Please allow up to 1 week from the time we receive your shipment for your refund to be processed. Shipping fees will not be refunded.

 

Returning from Canada

Step one: Request an RMA (Return Merchandise Authorization) number from us. To do this, log in to your account, open the 'My Orders' tab and click the 'Return’ link in the top right hand corner. If you do not have an account with us, you can log in using your order information here.

Enter your quantity to return, your reason for return and the item’s condition. To add more items to the return request, simply click the 'add item to return' link at the bottom of the page and then repeat the steps. When you are finished, click 'Save'. This will submit your RMA number request to us.

Once your return request is approved, usually within 1 business day, you will be sent an RMA number via email.

Step Two: Complete the return form included in your original order and put it inside your package. If you have misplaced it, you can download another one here. Please be sure to include the RMA number on your return form. Returns received back in our warehouse without an RMA number cannot be processed.

Step Three: Mail the package to us at:

eCommerce Returns Department
White Mountain Footwear Group
20 Whitcher Street
Lisbon, NH 03585

Please note that, because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service to ensure a safe and documented delivery back to our warehouse.

Step Four: Please allow up to 1 week from the time we receive your shipment for your refund (less return shipping fee, where applicable) to be processed. Shipping fees will not be refunded.


The Cliffs Shoes Official Company Website